Terms and conditions
General Terms and Conditions
GENERAL TERMS AND CONDITIONS OF USE
last update: 01/11/22
The following paragraphs outline the terms and conditions (Terms) on which buro. (we, our, us) grants Membership to the Member (you, your) or passes to Day Pass holders.
In these Terms, the following definitions apply:
Our Property means any furniture, equipment, documents or other property in the Space that is owned or controlled by us;
Policies mean any of our codes of conduct, policies, house rules and procedures accessible on the member portal or otherwise made available to you, as added or amended by us from time to time;
Portal means our online Member and community platform;
Services means the services included in your Membership as identified on the Website/Members App, as updated and amended by us from time to time;
Space and Premises means the buildings and facilities where our coworking space is located at the address listed on the Website;
Your Property means any equipment, documents, property or possessions that you bring into the Space;
Website means our website located at www.burogh.com
2. WHO WE ARE
Who we are for purposes of this Agreement is the NEPJEK COMPANY LIMITED. We reserve the right to change the legal entity that charges you for the Services. The relevant entity with which you enter into this Agreement shall be known in this Agreement as “we”, “our” “us” or “Nepjek Co. Ltd. operating as buro.”.
4. THE SPACE
The Space is a shared office and we ask that you consider other Members and use the Space and the Portal in a respectful way. Offensive language, threatening behaviour, abuse of our staff or other Members and damage to Our Property, or that of another Member, will not be tolerated.
We reserve the right to remove offenders from the Space, and suspend or cancel their Membership and access to the Portal without any refund of the Deposit.
Members working in the Space must respect the right of others to have “quiet enjoyment” of the Space and keep personal telephone conversations to a low level and only listen to personal music via headphones. Excessive noise that disturbs other tenants will not be tolerated.
The Space is a collaborative workspace, and you may find that you are working in close proximity to individuals or organisations that compete with your business. It is your responsibility to ensure that any obligations you may have regarding proximity and/or confidentiality with respect to such competing organisations and other Members generally are adhered to.
You acknowledge that due to the shared nature of the Space, sensitive information may sometimes be overheard, and you agree to respect the right of privacy and confidentiality of other Members in such circumstances.
Where your Membership entitles you to access the Space, this is a licence to use the Space, and does not give you an exclusive right to any part of the Space. You are responsible for ensuring that the Space meets the needs of your business or enterprise. We make no warranties or representations that the Space is suitable for the purpose you intend to use it for.
We ensure that Our Property is maintained in a good condition and complies with any applicable legal or other regulatory requirements. It is your responsibility to ensure that Your Property is fit for purpose and is used in a safe manner. You must ensure that any electrical equipment you bring into the Space is inspected and tested.
You acknowledge that you will be liable for, and agree to indemnify us for any damage caused to the Space or Our Property, or for any claim brought against us, by malfunctioning or incorrectly used equipment brought into the Space by you, your employees or your guests. This includes, but is not limited to, damage caused by non-compliant electrical equipment or electrical equipment not fit for use in Ghana.
You are responsible for making good or indemnifying us (and do hereby authorise us to charge you) for any damage caused to the Space or Our Property by you, your team members or your guests. This excludes fair wear and tear.
We take all reasonable measures to ensure the Space is a safe and healthy working environment. You are responsible for your own safety (and that of your employees and guests) whilst in the Space. This includes using Our Property and Your Property safely, for the purpose it was intended for, and with a reasonable amount of care.
5. USE OF THE SPACE
You are allowed to use the space only for the time of your meeting room booking or the tour you booked.
Smoking is prohibited inside the premises, at all times You can smoke in the outdoor areas provided this is not a nuisance to any other coworker in the proximity..
You must not conduct an auction or sale on the premises or use the premises for any medical or retail activities or other nature involving frequent use by or visits from members of the public.
Private Office Members may not make any alterations or additions to, or put up any partitions or wall coverings on any part of Space without prior consent from buro. If consent is given to make alterations or additions, a strict ‘make good’ policy applies at the end of your tenancy where you must return the space you occupied to its original condition or forfeit your security deposit in lieu or pay for any costs incurred to return the Space to its original condition.
Explosive or flammable or corrosive fluids or chemicals are not allowed into the Premises
Day Pass holders are allowed to use the Space from 8am to 7pm Monday to Friday and 8am to 2pm Saturday and Sunday and on Bank holidays.
Day Pass holders are not allowed to bring visitors in the Space unless they book a meeting room. Alternatively you can meet your guest in the Front Garden.
The key Tag or your mobile phone can be used exclusively for your access, you are not allowed to use it to get another person in the premises.
For the safety of all members, delivery personnel and couriers are not allowed beyond the Front Desk
6. MAKING CHANGES, CONTRACT TERMINATION, CANCELLATION
We may amend these Terms at any time by updating them on our Members App. It is your responsibility to agree on the new T&C or we may not grant access to the internet, the premises or decide to cancel your membership.
If you are unhappy with any proposed changes contact any of our staff members and we will use reasonable endeavours to address your concerns.
You may change your personal and billing information and change or cancel your Membership via the Portal. You must do this at least 30 days, unless differently specified, prior to the day you require the change or cancellation to take effect.
No refund will be given on fees already paid.
Cancellations for meeting rooms are refundable if cancelled 24 hours prior the time of the booking. If not a 50% of the booking amount is charged
All Fees and Deposits are to be paid fully in advance. Fees on the website or disclosed by us are not inclusive of any Levies or Vat.
A written GRA approved invoice will be given to you at the Front Desk.
Automated invoices and payment confirmations are not a valid GRA invoice.
All payments can be made in USD or in local currency at our bank buying rate, via bank transfer, via card or through an online payment link shared by us.
8. MEETING SPACES, VENUE HIRE AND PRINTING
Meeting and Conference Rooms are available in the Space for use by Members and non members based on availability and all meeting rooms must be booked online through our website or the Member’s Portal. Same applies for Event spaces
A credit card must be left on file, or advanced payment has to be done for all meeting room bookings and the room must be returned to the original condition it was in prior to the booking.
Any damage to the fixtures and fittings, walls, doors or AV system will be charged back to the client.
Please note that we DO NOT ALLOW paper or other items to be placed on the walls in the meeting rooms.
Meeting Conference and Event Spaces are charged for the time booked and reservations by non members are not considered to be confirmed until full payment has been made.
For non members payments for meeting rooms have to be made in advance in full at least 12 hours prior the booking in order to confirm it. For conference and event spaces payment will have to be made24 prior the start of your booking.
Where you stay longer than your allotted time slots, it will be up to our discretion to charge you for your extra time and for any extra hours incurred by our staff or community managers. Meeting spaces booked outside of staffed hours (8.00.am-6.00pm Monday to Friday, 8am-2pm Saturday and Sunday) may incur an extra $10 as staffing fee and this will be charged at the discretion of management.
Meeting Rooms and Conference Rooms are intended to be used for meetings, they are not to be used to house member’s guests who wish to work for the day. Should you have guests wanting to work in the space, please purchase a day pass from reception or book a meeting room for them.
9. buro.'s PROPERTY
All items you may use during your stay at the Space, or assigned to you with your Membership including but not limited to Key Tags, Monitors, Mouse, Keyboards are exclusive property of buro.
As a Member or Day Pass holder you are free to use items assigned to you, however it is your responsibility to inform us if any item is missing, malfunctioning or damaged. We will investigate further to find out how something happened and expect your full collaboration.
Failure in informing us or collaborating will make you responsible for the cost of said item, and in certain cases, solely based on our discretion, we may cancel your Membership without any refund of your Deposit.
Every Item assigned to you has a price which will be invoiced to you in case of loss or damage caused by you. All items have a set price which you can find out from the Front Desk. A document with assets assigned to you will be shared at the beginning of your membership
As a shared workspace we cannot accommodate signage for members in the coworking areas.
11. FAIR USE BY MEMBERS
We can only provide the Services for the Fees quoted if Members use the Space fairly. We believe that using the Space fairly means that you:
only use the Space for the number of days per month and during the times allocated to your Membership;
limit the number of guests you bring into the Space if you do not have a private office plan. Please understand that to be fair to other Members we may need to limit guest access in peak times. If for whatever reason you need additional guest access please talk to us to see what can be arranged. For guest access on weekends, 24 hours notice is required in writing to [email protected] and is subject to approval from buro. management. This is purely for security and safety reasons within the Space;
limit printing to a reasonable amount (and reduce wastage by printing in B&W and double-sided where possible) in accordance with any policies introduced from time to time by us and communicated to you;
you must not use the internet access provided for any illegal purpose;
If your guests would like to work in the Space for all or part of the day, they are welcome to purchase a day pass, or discuss membership options by contacting our staff in the Space or via phone or email;
guests/visitors must be registered online via the Portal prior to accessing the space and may only access the space during staffed business hours (Monday to Friday 8.00am-8.00pm and 8.00am to 2.00pm Saturday, Sundays and during bank holidays) unless otherwise agreed in writing by management. For security reasons, we reserve the right to refuse entry to any guest that has not registered prior to entering the Space.
continued abuse of the fair use requirements in this clause 10 may result in the suspension or termination of your Membership;
If you are accessing our space pursuant to these terms, common spaces in our Premises are to be accessed by you, and to the extent we permit, your guests, starting from the time immediately prior to your reserved time in the Premises and ending at the time immediately following your reserved time in the Premises.
Common spaces are for temporary use and not as a place for continuous, everyday work.
We may need to install software onto your computer, tablet, mobile device or other electronic equipment to provide you with the Services.
You acknowledge that your refusal to install such software may affect your ability to properly receive the Services you have purchased.
We may also provide you with technical support at your request. You agree that we:
are not responsible for any damage to any of your electronic equipment or systems related to such technical support or software installation;
do not assume any liability or warranty in the event that any manufacturer warranties are voided;
do not offer any verbal or written warranty, either expressed or implied, regarding the success of any technical support. Furthermore, you acknowledge that you have no expectation of privacy with respect to buro.’s internet connection, networks, telecommunications systems or information processing systems (including any stored computer files, email messages and voice messages);
your activity and any files or messages on or using any of those devices or systems may be monitored at any time without notice, including for security reasons and to ensure compliance with our policies, regardless of whether such activity occurs on equipment owned by you or us.
You must not use the internet access provided for any illegal purpose. You hereby indemnify us against any liability associated with the misuse of our technology and internet systems by you, your employees or your guests.
13. SECURITY & CONFIDENTIAL INFORMATION
Confidential Information includes information relating to either party’s business, employees, clients, products and business processes.
Any Confidential Information you give us, or we give you, remains confidential. We have adequate policies and procedures in place to protect Confidential Information you disclose to us and you agree to take reasonable care to protect any Confidential Information we may disclose to you and not disclose it to any third party.
You are responsible for ensuring that your Confidential Information, and that of any of your employees, remains secure within the Space and through your use of the Portal.
We will not be liable for any unauthorised disclosure of your Confidential Information, unless such disclosure occurs as a result of a breach of our confidentiality obligations to you.
We make no representations about the security of our internet connection, and you must take reasonable security measures (i.e. encryption) as are necessary for your business or enterprise.
A door access system is needed by all Members to access the Space outside of staffed hours and will be issued with your Membership. To ensure security in the Space you must not lend your digital key to any other person.
You may be required to present a valid, government-issued photo identification in order to gain access to our Premises.
For security purposes, we may regularly record via video certain areas of our Premises. If we deem it reasonably necessary, we may disclose information about you to satisfy applicable law, rule, regulation, legal process or government request, or to protect us, our members, or other individuals, or any of our or their property. It is your obligation to notify any of your guests or agents about this policy.
14. LIABILITY AND INSURANCE
We maintain a public liability insurance policy that covers the Space and we carry our own contents insurance.
Our contents insurance does not extend to Your Property or the property of your guests. You should make your own insurance arrangements to ensure that Your Property and any other liabilities are covered, including public liability and meeting any State or Territory workers compensation insurance requirements.
Our staff oversee the Space, however we do not accept responsibility for loss or damage to any of Your Property left unattended or unsecured in the Space.
You will indemnify us for any loss incurred by us or any claim against us resulting from a breach of you by these Terms or any action of your employees or guests you bring into the Space. We are not liable for the actions of other individuals. We do not control and are not responsible for the actions of other individuals using the Services at our Premises. You should be aware that other users or members may not be who they claim to be. We do not perform background checks on our users or members nor do we guarantee that our users’ or members’ profiles are accurate.
We do not endorse, support or verify the facts, opinions or recommendations of our users or members.
From time to time, we may investigate any actual, alleged or potential violations of these Terms. You agree to cooperate fully in any of these inquiries. You waive any and all rights against buro., and agree to hold us harmless in connection with any claims relating to any action taken by us as part of our investigation.
buro. will not be liable under any cause of action, for any indirect, special, incidental, consequential, reliance or punitive damages, including loss of profits or business interruption, or for the cost of any substitute goods, services or technology.
You acknowledge and agree that you may not commence any action or proceeding against buro., whether in contract, tort, breach of statutory duty, or other legal or equitable theory.
15. THIRD PARTY PRODUCTS OR SERVICES
We do not have liability for third party products or services.
The Services may provide you with access to third party products or services. The Services may also provide you with access to advertisements from our other third party business partners.
We are not responsible for the content of these advertisements or any links, products, services or other materials relating to any third party products, services, advertisements or other materials.
In no event will we be liable, directly or indirectly, to anyone for any damage or loss relating to any use of, or reliance on, any advertisement on the Services or any products, services or other materials relating to any advertisement.
You agree that our making available access to or discounts for these third party services does not constitute provision of such third party services by us, and you will look solely to the applicable third party for provision of the applicable third party services and for compensation for any claims, damages, liabilities or losses you may incur in connection with such third party services.
16. THINGS OUT OF OUR CONTROL
Sometimes events happen that are out of our control. These include things like strikes, lock outs, accidents, war, fire or the delay or failure in manufacture, production, or supply by third parties of equipment or services. Such events may prevent us from providing you with access to the Space, providing the Services in whole or in part, or may prevent you from performing your obligations under these Terms.
In such cases both parties agree that the other party will not be liable for any delay or failure in performing their obligations. Either party may terminate the Membership if the delay or failure continues for a period of 30 days or more.
buro. is an open environment and Members are more than welcome to bring their guests keeping in line with our Terms. Guests and visitors coming to buro. must be registered and checked in. Please make sure the guest brings their photo ID to check-in. Note as a Member, you are responsible for all actions conducted by your visitor. To optimise your guest’s experience, buro. recommends that Members register expected guests before arrival at the Space.
19. HOUSE RULES
buro. is not your everyday workplace. We’re a community with a purpose.
All of us at buro. want to do epic work in an epic space and get along while we’re doing it.
To make sure we’re all on the same page, we’re asking you to agree to a legal release. The legal terms and conditions are above, but we’ve translated the highlights into real-person speak. Please read this thoroughly.
OUR PROMISE TO YOU
We value having you as part of our community and are committed to doing all we can to make sure that you and all of your fellow members and guests have:
A productive and enjoyable place to work Monday – Friday, 8am – 5pm (or 24/7, depending on your membership) Work space, power, Internet, coffee and tea
An incredible community of smart, friendly and helpful independent coworkers to connect with from all over the world (and beyond!)
A personal login to the buro. Member Portal and access to our online community groups
All the information you need to participate in the buro. community and related events and activities
Opportunities to host events of your own, including classes, social gatherings and workshops
A vibrant, uplifting place to call your professional home, even if it’s just to stop by and say hello
Advance notice of any changes to services, fees or other updates, sent to the email address(es) you’ve provided us
An honest commitment to serve you to the very best of our ability. That said, we are human and fallible. Should something go wrong, we’re really sorry, but buro. can’t be held legally responsible. If you’re hacked while on our network, or if our WiFi goes down, or if someone steals something from you, it’s not on us. We will, however, do whatever we can to help you resolve the issue.
An always-open line of communication, and confidence that you can share with us any and all questions, concerns or ideas. (PS it’s [email protected])
buro. is a workplace; treat the space and your neighbours with respect and consideration. When you walk out the door, make sure the space is in the same condition (or better!) as it was when you walked in the door.
Your stuff is your responsibility. It’s your job to make sure that you do not leave anything at buro. when you leave, unless it’s
in your private office
in your locker
If you do, and after a reasonable time has passed, we can do what we want with it.
Use your own stuff, not your neighbour’s. If you do need something, send up a help message. We’re here to help.
Participation is an extreme sport. If you break it, lose it or cause any losses, claims or damages, we’re going to have to ask you to make it right.
Respect your neighbour’s smarts, and they’ll respect yours. When you see something on somebody’s monitor or around the printer or on a whiteboard somewhere, forget you saw it. You don’t want your client or your ideas made public and neither does your fellow coworker.
Practice kindness. We have zero tolerance for harassment. Every buro. member and guest should feel welcome, comfortable and productive in our space regardless of race, gender, sexual orientation, gender identity, religion or other personal attributes or beliefs.
Think before you click. No bit torrent or porn. And buro. cannot be responsible for third-party data, websites, links or services.
Keep it legal. We have zero tolerance for anyone using the buro. space or resources to conduct or pursue any illegal activities, or any activity that is generally regarded as offensive.
Events are great; until they’re not. It’s your job to provide us with advance notice prior to hosting any event at the buro. space.
Be key smart. If we’ve entrusted you with digital keys to get into the building and/or buro. space, we’ve given it to you—not your neighbour, partner or guest. Keep it to yourself, and do not allow any guest(s) to enter the space without making sure they’re registered at the Welcome Desk.
Communication is a two-way street. You’re responsible for letting us know right away if there are any changes to your contact and payment information. It’s also on you to read the emails we send you with changes to our services, fees and other updates.